I’m sure you all have heard about the most awaited news of the year! Ever thought that there will be a day when computers would talk exactly like humans, rather, so accurately that we wouldn’t be able to understand the difference without someone telling us. Well, Google makes the impossible come true! The CEO of the multinational company, Sundar Pichai, demonstrated Google’s robo-assistant at the company’s annual developer conference.
If you want to book an appointment for a haircut or look for suitable flight tickets for your next family vacation, you don’t have to do this on your own! Google’s virtual assistant can make phone calls on your behalf to schedule your appointments. Unlike the prevailing alternatives, Google Duplex, the technology behind this feature, uses a natural speech pattern that includes hesitations and affirmations like “er” and “mmm-hmm”. This technology is a significant upgrade from the existing forms of automated communication. The chatbots that we converse with when our food delivery, let’s say, does not reach us on time can only answer our queries till a limited threshold. After which, they direct our questions to a human kiosk who handles it beyond that point. Google’s virtual assistant can handle situations where the call does not go as expected and tackle the problem exactly like a human does! The visionary man behind this, Pichai, said that this technology would help 60% of the small businesses in the US that don’t already have an online booking system.
Coming to a very pressing question that has surrounded this technology since the day we came to know about it, does this scare you? What happens when robots sound too much like humans? Matthew Fenech, a researcher of the policy implications of AI for the London-based organization Future Advocacy, stated that this technology might have sinister implications in the future such as making malicious calls or spamming businesses. When Google’s virtual assistant contacts a person, it does not reveal that it is not human. This led to a wave of harsh backlashes, leading to a statement by Google that ensured the public that their feedback is being incorporated because transparency is the key to providing these services to their customers.
On the other hand, just like every other product, service or innovation, Google Duplex was graced with many compliments as there is a large part of the population that is eagerly waiting for the virtual assistant to launch! “Ready to help, wherever you are”, says Google’s website. This feature will significantly save time for those who use it. Right now, you have to stop doing all your work in order to message people, change the temperature through your phone or play your favorite song. Wait up, now, Google’s virtual assistant can do all this for you!
Would you like to live in a world where embracing technology is a part and parcel of life or would you like to conduct life on a daily basis in the conventional style? This is a choice that you have to make! Yes, definitely, technology will constantly revolutionize the world as companies will continually come up with cutting-edge ideas that give them an edge over their competitors. These products or services might have significant glitches in the beginning, although, technology improves and evolves itself with time. In this digital era, where almost all the services will become digitized by the next decade or so, keeping up with the latest technologies is extremely important. So, would you let your smartphone’s virtual assistant do most of your work for you? Leave your comments in the box below and let us know how you feel!